How Secure Radio handles personal data on the marketing website.

We are the controller for personal data collected through the public marketing website at secure-radio.com. This includes public website pages, enquiry forms, free-trial request forms, public documentation search, Signal Desk, website status pages, trial verification pages, and related marketing-site emails.

This policy does not cover customer tenant administration, operational users, dispatch activity, field app activity, product logs, live communications, customer support tickets, or contractual customer processing inside the Secure Radio product. Those areas will be covered by a separate product privacy notice, customer agreement, or data processing addendum where applicable.

Please do not send passwords, PINs, access tokens, secrets, sensitive operational details, or special category personal data through public website forms or Signal Desk. Signal Desk records are designed to redact obvious emails, long token-like strings, secrets, passwords, and PIN assignments before storage, but public website tools are not intended for confidential operational material.

We also use personal data to operate the website, prevent abuse, diagnose errors, maintain public service status pages, preserve security, manage CRM and email workflows, comply with legal obligations, and keep records of requests and opt-outs.

When you submit a demo or free-trial form, the checkbox confirms that we may use the details in that form to respond to and manage that specific request. It is not a general newsletter or unrelated marketing opt-in. We keep a record of the acknowledgement, including the time, wording version, privacy policy version, source page, CRM or trial reference where applicable, and hashed request metadata rather than raw IP address where practical.

For business-to-business marketing follow-up, we may use legitimate interests where UK privacy and electronic communications rules allow it. Where consent is required, we will ask for it. You can object to marketing follow-up at any time.

Signal Desk uses browser session storage to keep a temporary website-assistant session identifier. This helps the public assistant keep context during a browsing session. The marketing website may also use essential cookies, logs, and security features from hosting and infrastructure providers to deliver pages, process forms, prevent abuse, and keep the service reliable.

We do not currently use advertising cookies on the marketing website. If we add optional analytics, advertising pixels, or non-essential tracking later, we will update this policy and provide appropriate cookie information and consent controls before using them.

We do not sell personal data. We may share personal data with service providers and partners where needed to operate the website, respond to enquiries, manage CRM records, verify trial requests, send emails, provide public search, store website records, or protect the service.

Some providers may process data outside the UK. Where that happens, we expect appropriate safeguards to be in place, such as UK adequacy regulations, standard contractual clauses, the UK International Data Transfer Addendum, or other lawful transfer mechanisms.

Depending on the circumstances, you may have the right to ask us for access to your personal data, correction, deletion, restriction, objection, portability, or withdrawal of consent. You can also object to direct marketing at any time.

To make a privacy request, email operations@secure-radio.com. We may need to verify your identity before acting on a request.

You also have the right to complain to the UK Information Commissioner's Office. You can find information about the ICO at ico.org.uk.

We may update this policy from time to time, especially if we add new website features, analytics, cookie tools, processors, trial flows, or marketing channels. The latest version will be posted on this page with an updated date.