Free Trial Quickstart

Brand: Secure Radio Communications Ltd, trading as Secure Radio Tagline: "Clear comms. Live control. One operation."

1. Purpose

This guide gets a new free trial from verified email to first successful dispatch-and-Android radio check.

The free trial is designed as a low-friction self-evaluation. It helps a prospect see the core product journey without waiting for a sales-led setup:

1. verify the trial request email
2. open the trial-ready page
3. activate the dispatch console with its setup QR
4. download and install the Android app
5. activate the Android radio with its setup QR
6. set operator PINs during setup
7. log in and confirm both clients are connected

The free trial is not the same as Guided Evaluation. Use Guided Evaluation when the customer needs operational validation across real users, coverage areas, devices, SOPs, training, governance, evidence handling, support routes, or agreed success criteria.

If the customer needs DMR Gateway Interop, route them to Guided Evaluation. DMR is then priced as a recurring module per configured gateway, typically from £250 per gateway per month, ex VAT, on annual terms. Gateway provisioning and route configuration are included in that module scope; radios, RF licensing, site radio work, gateway hardware, SIMs, backhaul, and ongoing connectivity costs are separate unless agreed.

2. Day 0 Journey Map

Trial form
  |
  v
Verify email
  |
  v
Trial-ready page
  |------------------------------|
  v                              v
Dispatch setup QR               Android app download
  |                              |
  v                              v
Dispatch PIN setup              Android setup QR
  |                              |
  v                              v
Dispatch login                  Android PIN setup
  |                              |
  |------------------------------|
                 v
        First OPS radio check

Screenshot guidance:

1. Use real, current product screenshots only.
2. Do not invent screenshot filenames.
3. If approved assets exist, insert each screenshot directly under the matching "Screenshot slot" note below.
4. If no approved asset exists, leave the screenshot slot note in place.

3. What You Need

4. Trial Shape

The default free trial starts small on purpose:

5. Step 1: Verify The Trial Email

1. Submit the trial request form.
2. Open the verification email from Secure Radio.
3. Click the verification link.
4. Wait for the trial-ready page or onboarding email to show setup details.

Screenshot slot: insert the verified-email success state here if an approved screenshot exists.

Success State

You should see a trial-ready page or receive an onboarding email with:

1. dispatch console setup link and dispatch setup QR
2. Android radio setup link and Android setup QR
3. Android app download link
4. Android app version and SHA-256 checksum
5. trial expiry or time-limit information
6. basic recovery or support instructions

Recovery

6. Step 2: Activate Dispatch

1. Open the dispatch console from the trial-ready page or onboarding email.
2. On the dispatch login panel, choose SCAN SETUP QR.
3. Allow camera access if the browser asks.
4. Scan the dispatch setup QR, not the Android setup QR.
5. Choose and confirm the dispatch operator PIN.
6. Return to the login form.
7. Enter the dispatch operator PIN and connect.

Screenshot slot: insert the dispatch login panel with the setup QR action here if an approved screenshot exists.

Screenshot slot: insert the dispatch PIN setup prompt here if an approved screenshot exists.

Success State

Dispatch is ready when:

1. the console connects without asking for a setup QR again
2. the active operating context shows OPS
3. dispatch is authenticated as the dispatch trial operator
4. the roster or unit list shows dispatch online
5. the Android unit may appear as offline or waiting until the phone setup is complete

Recovery

7. Step 3: Download The Android App

1. On the Android device, open the Android download link from the trial-ready page or onboarding email.
2. Download the APK.
3. Compare the shown version and SHA-256 checksum if your organization requires artifact verification.
4. Install the APK.
5. Open the Secure Radio Android app.

Screenshot slot: insert the Android download block from the trial-ready page here if an approved screenshot exists.

Screenshot slot: insert the Android install confirmation or first app open state here if an approved screenshot exists.

Success State

The Android app is ready for activation when:

1. the app opens successfully
2. the login screen is visible
3. the setup QR scan action is available
4. the device can use its camera for scanning

Recovery

8. Step 4: Activate The Android Radio

1. Keep the trial-ready page visible on another screen.
2. On the Android login screen, tap the setup QR scan action.
3. Allow camera access if Android asks.
4. Scan the Android radio setup QR, not the dispatch setup QR.
5. Choose and confirm the Android operator PIN.
6. Return to the login screen.
7. Enter the Android operator PIN and connect.

Screenshot slot: insert the Android login screen with the setup QR action here if an approved screenshot exists.

Screenshot slot: insert the Android PIN setup prompt here if an approved screenshot exists.

Success State

The Android radio is ready when:

1. the app connects successfully
2. the active operating context shows OPS
3. the radio identity is the trial Android unit, usually RADIO-01
4. the operator PIN works for login
5. dispatch can see the Android unit as online
6. normal receive and transmit controls are available

Recovery

9. Step 5: Run The First OPS Radio Check

1. Confirm dispatch is connected to OPS.
2. Confirm Android is connected to OPS.
3. From dispatch, make a short test transmission such as "Radio check to RADIO-01".
4. Confirm Android receives the message clearly.
5. From Android, reply with a short radio check.
6. Confirm dispatch receives the reply clearly.
7. If available in the trial, test a private/selective call or OPS talkgroup only after the main channel check succeeds.

Screenshot slot: insert the dispatch roster showing both trial units online here if an approved screenshot exists.

Screenshot slot: insert the Android connected state here if an approved screenshot exists.

Success State

Day 0 is successful when:

1. the email address is verified
2. the trial tenant is provisioned
3. dispatch has redeemed the dispatch setup QR
4. Android has downloaded and installed the app
5. Android has redeemed the Android setup QR
6. both operators have chosen their own PINs
7. both clients can log in after setup
8. both clients are connected to OPS
9. dispatch and Android can hear each other

10. Recovery Paths At A Glance

11. When To Move From Free Trial To Guided Evaluation

The free trial is enough for a first self-evaluation if the goal is to answer:

1. Can we provision a dispatch console and one Android radio quickly?
2. Does the login and PIN model make sense?
3. Does the dispatch and radio user experience fit our expectations?
4. Can we complete a basic OPS radio check?

Move to Guided Evaluation when the goal is to validate operations, not just product fit:

1. more than one dispatcher or field unit
2. real shift patterns or incident workflows
3. coverage testing across customer locations
4. agreed SOPs for channel, private, talkgroup, and video use
5. admin governance, audit, privacy, and support ownership
6. training plans and success criteria

12. Related Guides

1. Customer Overview
2. Dispatch Operator Manual
3. Field Operator Manual

For help with trial setup or recovery, use the website contact form or email info@secure-radio.com.